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How to Be a Gentleman | Answering the Phone

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Aaron Marino of alpha m. poses the question: have you ever thought about how you actually answer the phone and what you sound like? We spend time, money, and energy making sure that our style is in-check and our grooming is on-point. We do this in attempt to ensure that the image we project is the same as how others perceive our image. Your image is what others perceive it to be, and your phone greeting is also a key part of the image equation. You have one chance to make a 1st impression.

The phone is an opportunity to make a 1st impression. Alpha is not talking about your buddies or your mom. If you are getting a phone call from someone you don't know, you gotta nail it. You don't know who's on the other end of that line.

How to Answer the Phone Like a Gentleman

  1. Answer the phone before ring #3: let the person on the other end know you are punctual and not lazy
  2. Welcome the caller and tell them who you are, such as "Hello, this is Aaron."
  3. Tone: are you depressing or upbeat & vibrant? Be sure you are on the end of upbeat & vibrant
  4. Enunciate: pronounce each word crystal clearly
  5. Volume: don't talk too loudly or too quietly
  6. After you say 'hello' and introduce yourself, ask how you can help the caller?
  7. Voice-mail message: make sure it's solid and simple that gives you all the information and is professional

 

Make sure your greeting and voice-mail are reflecting the image you want to project. Make sure the way you want to be perceived is actually the way you are being perceived.

Pete and Pedro

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