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Returns and Refunds

We strongly suggest reading the complete Returns and Refunds Policy before making a purchase. Thank you!

USED Products

IAmAlphaM does not refund or exchange USED products.

Shipping Fee Is Non-Refundable

IAmAlphaM will not reimburse (refund) any customer for the shipping cost of a returned product. You will be responsible for the cost of returning a product as well as accept all risk of loss for the product being returned.

Return of UNUSED Products

Unused items may be returned within 30-days of the invoice date for refund less shipping. No refunds are issued after 30 days.
All items returned for a refund must be returned in “as new” condition in the original packaging.
When returning the product, we strongly recommend the use of a carrier that tracks packages.
IAmAlphaM will not be responsible for any shipping loss; therefore, you are responsible for insuring the returned item.
Please allow 2-7 business days to process your return after receipt.
IAmAlphaM reserves the right to refuse service that would void the return policy. IAmAlphaM  may reject the entire return or choose to impose additional charges against for improper returns.
You may return UNUSED product for a full refund (less original shipping). Please include a copy of your invoice. If you don’t have the invoice, then please include a note with your order number. You will be provided with the return address when you contact IAmAlphaM Customer Service at [email protected]

Custom Products

Custom orders are subject to our vendors' policies and cannot be returned or refunded.  However, our vendors stand by their work and will resolve any problems associated with custom orders.  Contact [email protected] with any issues within 7 days of receipt.

Cancelling Order

Email [email protected] to cancel your order. NOTE: Cancellations are not possible after the package has been shipped. Cancellations after shipment may be refunded (product cost less shipping) upon proper return (see above: Return of UNUSED Products) of product(s).

Shipping Errors | Order Discrepancy, Damaged Item, Incorrect Address, Incorrect or Missing Items

Please inform IAmAlphaM of any shipping error within 7 days of the delivery date to [email protected]The following information is required for verification.
-Photo of the shipping box
-Photo of the damage/incorrect item
Customer Service will review the order and respond within 24 hours.