What's iamalpham.com’s return policy?
Our return policies vary depending on the type of item you'd like to return.
Custom Orders – Some of our orders are made just for you. Custom orders cannot be returned for a refund, but we want you to be completely thrilled with your order and will work with you to make sure we get it right. Please let us know via email if you are unsatisfied in any way with our products or service and we will do our best to make you happy.
General Return Policy
- Return for refund within: 30 days
- Restocking fee may apply: 15% of the final price
Here are the rules to follow for your return:
- You must request a return for refund within 30 days after the invoice date. No refunds are issued after 30 days.
- When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item.iamalpham.com will not be responsible for any shipping loss.
- The customer must inform Iamalpham.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty.
- All return(s) must have the original packaging and accessories.
- The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance unless the product is defective and being exchanged for a new product. Iamalpham.com will not reimburse any customer for the shipping cost of a returned product.
- Please allow 2-7 business days to process your return.
- Iamalpham.com reserves the right to refuse service that would void the return policy.
- Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds
You may return most items sold by Iamalpham.com within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.
Return Policy for Replacement
At Iamalpham.com, we offer a 30 day warranty for product replacement. To prevent order discrepancies all returns indicating an exchange of a different item will be refunded and a new order will need to be placed. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand and same size.
Return Shipping Cost
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to iamalpham.com
A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.
Canceled orders or address errors
You need to email iamalpham.com in to cancel your order. For any refused package or any returns to Iamalpham.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.
Customers are responsible for shipping any returned products to Iamalpham.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. Iamalpham.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.
If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
Certain information may be required for verification:
-Photo of the packing envelope/box
-Photo of the packing list
-Photo of the damage/incorrect item
Customers may send the above information to [email protected]. A representative will review the order and respond within 48 hours.
The package will be returned at the sender’s expense.
Product Specific Return Policy
Some custom products may not be eligible for iamalpham’s General Return Policy. The specific return policy and warranty information are listed on the item's page.
- Limited Repair/Replacement Only Return Policy
-Return for refund: (N/A) Non-refundable
-Return for replacement: 30 days or otherwise specified
If the website mentioned the item may be returned for “Replacement Only”, the item is Non-refundable. Please return the product within 30 days of the invoice date, unless otherwise specified on the item's page.
For further assistance please e-mail [email protected]